'We continue to innovate on behalf of our customers, and to bring even more entertainment to Prime members, on top of the convenience and value they already enjoy.' 'When Amazon Music first launched for Prime members, we offered an ad-free catalog of 2 million songs, which was completely unique at the time,' said Steve Boom, VP of Amazon Music, in a statement. Spotify CEO Daniel Ek said last week the company is also considering increasing subscription prices.

Last month, Apple raised the price of Apple Music to $10.99 a month, versus $9.99. The new Prime podcast and music perks are likely to ratchet up competition with Spotify and Apple's Apple Music. If you have a problem or solution for Amazon Music that we haven’t covered, let us know in the comments.Separate 'All-Access' playlists, which are tailored to listeners' preferences, can be played on demand and downloaded for offline listening, Amazon said. The steps we’ve outlined should combat any Amazon Music issue you might encounter. Confirm you want to uninstall it, and then click Install to reinstall it.

Tap Amazon Music and select Uninstall under the available options.

Open the Play Store or App Store and search for Amazon Music.

If Amazon Music still isn’t working after you’ve tried everything above - especially if this is the only app behaving strangely - it’s time to reinstall it. When you’ve exhausted all other options, sometimes it’s best to reinstall the app. Ensure your phone isn’t in airplane mode, which will also interfere with streaming services. Poor to no service can explain why the app isn’t working. Without a WiFi or data connection, Amazon Music won’t play unless you download your music.

Sign back in and verify that Amazon Music is working.

Choose the Storage option and Clear Cache.

Tap Apps and scroll to find Amazon Music.

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